IMPULSE

My independence began at 14 when I got a job at a bank in a small town – as a cleaner. Working in a hamburger stand, a cafe, and as an accountant’s assistant added to the desire to still learn something. Acquiring the accountant profession provided a solid basis for understanding how business works. Next, I started working as a telephone sales agent until I moved to the bank again – this time as a replacement teller in the capital. Over the course of thirteen years, I held a total of eight different roles in the bank, the last of which was a head office manager.

KNOWLEDGE

By that time, I had continued various studies in addition to my work: I had obtained higher education, and while doing in-depth coaching research, I also received the qualification of a certified development coach. During my studies, I thoroughly introspected and realized that I am pretty good at my bank job, but I want to live a more expanded life. That’s how I started a private business of development training and consulting.

INVITATION

As a manager, I enjoyed developing people the most. However, the private business initially did not allow enough such communication, which I desired. So, I moved back to paid work with the passion for applying an even more coaching (development-oriented) management style. I realized that a developmental management style is essential in creating an internal culture that supports the customer experience, as it also brings employee satisfaction. But not only that, it encourages the employee to apply a similar conversational style when communicating with the customer, resulting in a long-term and loyal relationship. From here, I came to the development of coaching sales.